Some users may continue to see reminders from Adobe to uninstall Flash Player from their system. See below for more details on how to uninstall Flash Player. Also, major browser vendors are integrating these open standards into their browsers and deprecating most other plug-ins like Flash Player. The EOL timing was in coordination with some of the major browser vendors. Adobe strongly recommends immediately uninstalling Flash Player. To help secure your system, Adobe blocked Flash content from running in Flash Player beginning January 12, Major browser vendors have disabled and will continue to disable Flash Player from running.
Flash Player may remain on your system unless you uninstall it. Adobe blocked Flash content from running in Flash Player beginning January 12, and the major browser vendors have disabled and will continue to disable Flash Player from running after the EOL Date.
Browsers and operating systems that support Flash Player continue to decrease so Adobe strongly recommends immediately uninstalling Flash Player. Adobe has removed Flash Player download pages from its site.
Adobe blocked Flash content from running in Flash Player beginning January 12, You should not use unauthorized versions of Flash Player. Click the wheel-shaped Tools icon at the upper-right corner of the browser and then click Compatibility View settings.
Go back to the trial download page, reload the page press F5 or click the Refresh icon , and click Download. Visit the Adobe community forums to see if other users are experiencing similar download and installation problems. Visit the Downloading, Installing, Setting Up forum or find the forum for your product.
Try posting your problem on the forums for interactive troubleshooting. Note: When posting on forums, include your operating system and your product's version number in your message. Legal Notices Online Privacy Policy. Troubleshoot download problems Search. All Apps User Guide. Select an article: Select an article:. Having trouble downloading non—Creative Cloud Adobe products? Try these solutions to resolve common browser, system, and connectivity problems that can interfere with successful downloads of non—Creative Cloud products.
Try this first. Follow the troubleshooting steps in one of the following documents—whichever applies to your download: Can't download a non—Creative Cloud purchased product?
See Troubleshoot Akamai Download Manager downloads. Can't download a trial that uses Akamai Download Manager? Includes Acrobat X Pro. See Can't download trial Akamai Download Manager. Try this second. Didn't find what you needed in Try this first? Try one or more of the following tasks.
Use a different browser. Make sure that your computer meets the Akamai Download Manager minimum system requirements.
Allow pop-up windows and cookies. Check your connectivity. Visit the Adobe website to make sure that you are connected to the Internet. Temporarily disable any firewalls and antivirus software. See the firewall or antivirus documentation for information on temporarily disabling the firewall or virus check. Try the download again from a different location a different WiFi network, for example. If you are trying to download using a wireless connection, try the download over a wired connection.
Troubleshoot hard drive issues. Make sure that you are downloading the files to a folder on your hard drive, not to a network drive. After the download completes, you can move the files to a network location, if desired.
If you are unsure whether you have read and write access to a location, save the download to your Documents folder or to the Desktop. Find solutions to error messages. Go to the Search support page. Enter the error message in the Search box.
Read any support documents that are listed in the search results for help resolving that error. Or use your browser's search engine to look for information about the error code or message. See if the download is paused or stalled. Browser-managed downloads small product downloads, such as fonts or Lightroom : Look in the progress window. If it is stalled, start your download again.
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