Our Solutions. Agile tools for agile teams Stay on track as you plan, develop, and deliver products. Jira Align Enterprise Agile planning. Jira Software Project and issue tracking.
Confluence Document collaboration. Watch the customer story. Opsgenie Modern incident response. Statuspage Incident communication. Read the customer story. Build at the speed of innovation Plan software projects, collaborate on code, test and deploy products. Bitbucket Git code management. Sourcetree Git and mercurial desktop client. Move work forward Create, organize, discuss, and complete work, together.
Atlassian announces TEAM Anywhere, a distributed work policy that allows employees to work from almost anywhere. Our people are at the heart of Atlassian. Meet the unique builders and innovators leading the way. Our unique values describe, at the most fundamental level, what we stand for. These five values shape our culture, influence who we are, what we do, and even who we hire. They're hard-wired into our DNA and will stay the same as we continue to grow.
We take 'Don't! It's even why we price our products so every company can afford them. They inspire us, challenge us, and in turn, help us build better products. We created the Atlassian Foundation to help make the world a better place by partnering with local organizations and global ones like Room to Read. Every Atlassian is encouraged to bring their truest, most authentic selves to work.
We embrace diversity and are committed to providing a space free of discrimination for everyone. Atlassian is built to be open, inclusive, fair, and just. When we face tough questions about ethics, people, or the planet, we let those principles guide us.
Much of the world works, often unwittingly, in a closed way. Information is hidden or lost, bonds between teams and teammates are weak, and perspectives are withheld. The result? People burn out. Knowledge is wasted. Potential is left on the table. Forward progress is halted.
Insight Asset Management. Advanced Roadmaps for Jira. Team Calendars for Confluence. Questions for Confluence. Enterprise Offerings. Open Devops. Reseller Agreement. Terms of Service. Trials Show all.
Can I trial a product for free before purchasing it? Show We offer fully functional trials of our cloud products and plans. Marketplace apps You can trial any Marketplace app cloud or Data Center free for 30 days. How do I extend my trial? Show To have your cloud trial extended, please contact our Customer Advocate team with your site URL and we'd be happy to assist. Pricing and Discounts Show all.
How much do Atlassian products cost? What training solutions are available? Does Atlassian offer any discounts? Do non-profits receive special pricing? How does Atlassian determine who qualifies for Community licensing? Do academic institutions receive special pricing? Qualifying academic institutions include: Educational institutions : Collegiate vocational schools, junior colleges, colleges, universities, or scientific or technical schools that are accredited by a national accrediting agency.
Public libraries Collegiate-level or higher home-school programs Research institutes that are affiliated with an accredited university. Teaching hospitals that are affiliated with an accredited university. Training and teaching organizations that are accredited by a statutory government qualifications body.
Do governmental entities receive special pricing? Show We do not offer special pricing to governmental entities — all governmental entities are required to purchase commercial licenses or subscriptions. Do Open Source projects receive special pricing? Show Atlassian offers cloud products for free to the Open Source community. Do educational classrooms receive special pricing? Do resellers receive special pricing?
Show Atlassian does not offer special pricing for resellers. Does Atlassian offer discounts for migrating from server or Data Center to cloud? Show Yes, we offer a number of discounts for migrating customers: Cloud loyalty discount Data Center loyalty discount Free cloud migration trial. Ordering Show all. How do I purchase Atlassian products? Show Cloud products are sold either monthly or annually. How do I create a quote?
How do I pay an outstanding quote? Show You can pay an outstanding quote by credit card or PayPal using our secure online payment form , or by bank transfer, check, ACH, or Net terms when applicable. Can I request a quote or invoice in a currency other than US dollars? We are unable to issue quotes or invoices in Australian dollars for orders containing cloud products or Marketplace apps.
Are there any applicable taxes? Show Atlassian is an Australia-based company. Can I make changes to a quote? Show Quotes for cloud or Data Center cannot be edited once created.
Which payment methods are accepted, and what are your payment terms? How do I add my PayPal account to my cloud site?
Show To add PayPal as your payment method for your monthly cloud subscription, follow the instructions below: Log into your cloud site as an Administrator, and select the Settings icon, followed by Billing.
Select Billing Details. In the Payment Method section, click the Pencil icon to edit the preferred payment method. I'm in Europe. Will your bank transfer details work?
I've paid my quote - when will my cloud subscription or Data Center licenses be available? Can I get a refund? Show Refunds for cloud subscriptions are available within the first paid month after the trial period for monthly subscriptions, and within 30 days of payment for annual subscriptions.
Can I sign up for automatic renewals? Show Yes! Taxes Show all. Why are you applying tax to my order? Canadian taxes PST In accordance with Canadian tax legislation, provincial sales tax PST will be applied only to orders from provinces where exemption documentation has not been supplied at the time of payment.
QST Atlassian, as a foreign specified supplier of electronic services, is required to collect 9. Sales tax was applied to my order, however, I can now supply valid exemption documentation covering the period of the purchase. How can I obtain a refund for the sales tax portion of my payment? Show Generally, US sales tax will be applied to all taxable orders where valid exemption documentation has not been provided to Atlassian. I'm a Reseller located in a taxable US state, but I'm buying on behalf of a customer who is not located in a taxable US state.
Will US sales tax apply? Which US states and territories are considered taxable? Where can I find the equivalent tax in my local currency? I'm a reseller location in a taxable country, but my customer is not located in a taxable country.
Will tax apply? Show Visit your Atlassian account profile page. How do I submit my tax exemption documentation? Show Contact us with your exemption documentation and quote number if you'd like to apply your tax exemption status to an existing quote. I recently updated my billing address and now I see a new sales tax on my bill. Where did this come from? I received an email saying my address is incomplete and my account is out of compliance with the tax regulations in my region.
What can I do to fix this? Show Starting January 4, , our invoicing system is using our customers' billing addresses to accurately calculate the sales tax in each region that we operate. I made the required change, but the message is still showing up. How can I remove this? During this time, you may continue to see messages related to updating your address. Administration Fees Show all.
What is the administration fee? Show The administration fee was established to address increasing regulatory operating costs imposed by governments in certain jurisdictions.
When did the administration fee go into effect? Show The administration fee went into effect on October 12, PT. What is the administration fee rate? Show In Turkey, an administration fee of 7. For customers who bought at a discount price loyalty discount, academic discount, etc.
Show The administration fee is applied to the discounted price. What products are affected by the administration fee? Is the administration fee taxable? I have a quote that was created or auto-generated before October 12, Will I need a new quote with the administration fee included?
Show No, all open quotes generated on or before October 12, PT will be honored and standard extensions allowed. If my order is refunded, will I be refunded the administration fee charge as well? Show Yes, if your order is refunded, your administration fee charge will also be refunded. What kind of support does Atlassian offer? Show Atlassian offers tiered Support for our cloud and self-managed products. What are the benefits of renewing software maintenance?
Software Updates Our products continue to evolve via frequent and significant updates. Peace of mind If your team depends on our products for many of its day-to-day activities, having a guaranteed direct line of contact with a committed support team offers fantastic peace of mind.
When does self-managed software maintenance start? Upgrade : Software maintenance will commence from the date of payment confirmation. Renewal : Software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased. What happens when the included self-managed software maintenance ends?
Show Cloud subscriptions can be co-termed to match the end-date of other cloud subscriptions as long as one subscription is renewed or purchased for a minimum of 12 months. Server licenses can be co-termed to any date at least 12 months in the future. How can I purchase a server or Data Center maintenance renewal?
Show Software maintenance for self-managed licenses can be renewed in my. Click the arrow next to the Atlassian product being renewed. Your product management screen will appear. In the Actions section click Renew. Check the box next to the product s you'd like to renew. Click Add to Cart. Review the cart and click Check Out or Save this as a quote. Complete the Licensee and Organization Details and click Continue Select your preferred payment method.
If you'd like, check the box to have your product s automatically renew. Click Continue. Confirm the order details, and click Submit. Licensing Show all. What is the user limit for Atlassian products? Show Cloud. How are users counted in Atlassian licenses, as named or concurrent? Show A user is, by definition, an account with the permission to log into the application. For cloud customers, see Section 2.
Show Cloud products renewing monthly are priced based on the exact number of users licensed. Where do I find my product license keys? Can I purchase a Marketplace app at a tier other than that of the parent product? Show All Marketplace apps must match or exceed the parent product's tier. What are developer licenses? How are they used? Show Developer licenses are available to existing commercial and academic self-managed license holders not available for cloud who wish to deploy non-production installations for use in testing and development of the Atlassian software e.
The technical contact for the license can generate a developer key by following these steps: Log in to my. Click the Atlassian product in question - your account management screen will appear. In the Actions section click View Developer License. Review the Developer License agreement and click View. A license key will be presented. Copy and paste this key into your development server.
Can I combine multiple licenses to increase the number of users for a single environment? Show Self-managed product licenses cannot be combined to increase the number of users for a single environment.
Managing My Account Show all. How do I change the email address in my. Show All my. How do I update the billing and technical contacts for my Atlassian products? Show To add a billing or technical contact, any existing billing or technical contacts can log into my. How do I change the credit card for my cloud subscription?
Show Monthly subscriptions Any billing or technical contact of a cloud subscription can update the credit card on file by following the below instructions: Log in to my. You'll arrive on the Licenses page by default. Click Edit Credit Card. Enter the new card details then save the changes. From the Billing Details section you can: see the billing contact for your site update the credit card details for your payment update the billing address for your payment Annual subscriptions You must be a site admin to update the credit card for an account on an annual subscription.
From here you can: see the billing contact for your site update the credit card details for your payment update the billing address for your payment The new card will be charged on the next billing date. How can I change or reset my my. Show To change your password : Visit id. Select your avatar in the lower-left corner. Click Manage Your Account. Click Security in the left navigation panel. Enter your current password and your desired new password.
Click Save Changes. K, and APAC in both the private and public sector. Amy has a degree in Communications and a Masters in Journalism both of which she graduated with Distinction. Close View this page in your language? All languages Choose your language.
Company Open and close the navigation menu. Company People. Our people This is our team, a lot of smiling happy people who work hard to empower your teams. Our leadership team With over years of combined experience, we've got a well-seasoned team at the helm. Chief Operating Officer. Chief Product Officer. Chief Experience Officer.
Board of Directors The best and brightest innovators in Silicon Valley advise our leaders. Shona Brown Chair of the Board. Mike Cannon-Brookes Board Member.
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